Services Refund Policy

This framework covers following services

• Website Development Services
• Software Development Services
• Social Media Management Services
• Graphics Designing Services
• HR Services
• Other Services which requires company’s single person or multiple persons time and efforts.

1. Scope of Work

• All services and deliverables will be outlined in a detailed proposal or agreement before project commencement.

• Any changes to the scope after project initiation may incur additional charges and affect delivery timelines.

2. Revisions

• Minor Revisions: Include small text edits, color changes, and minor layout adjustments.

• Major Revisions: Include significant layout changes, new functionality, or complete redesigns.

• One major revision is allowed in 2 days of first presentation of prototype/theme/practical work if no initial design/prototype is provided. Subsequent major revisions will be treated as separate work orders and billed accordingly.

3. Client Responsibilities

• Clients must provide all necessary content, feedback, and approvals within the agreed timelines.

• Delays in providing required materials or feedback may result in project rescheduling and additional charges.

4. Payment Terms

• Payments are structured as follows:

  • Up to 50% upfront before project commencement.

  • 20% upon design approval.

  • 30% before final deployment.

• All payments are due within 3 days of invoicing.

5. Project Delays

• If a project is delayed beyond 7 days due to client inaction, the project may be put on hold.

• Resumption of the project will require payment of any outstanding invoices and may be subject to rescheduling based on current workload.

• Company reserves the right to start another project if project is delaying due to client’s inaction. In such case company will not be liable to complete the project in stipluated timeframe and even resumption of the project according to new schedule will be on company’s discretion.

6. Deployment

• Final deployment will occur only after full payment is received.

• We are not responsible for server-side issues if the client uses their own hosting.

7. Ownership

• All deliverables remain the property of thevista.one until full payment is received.

• Upon full payment, ownership of the final deliverables is transferred to the client.

8. Dispute Resolution

• Any disputes arising from this agreement will be resolved through mutual discussion and conflict resolution procedures outlined below. If unresolved, the matter will be subject to the jurisdiction of the courts in Islamabad/Pakistan.

Here is a Conflict Resolution Procedure tailored for your company thevista.one, aligned with professional standards and protecting both parties fairly:

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⚖️ Conflict Resolution Procedure – thevista.one

At thevista.one, we are committed to maintaining a professional, transparent, and respectful working relationship with all our clients. In the event of a disagreement or dispute, we follow a structured conflict resolution process to ensure fair and timely outcomes for both parties.

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1. Internal Review & Communication

• Step 1: Issue Reporting
  • The client must submit a written complaint or concern via email to [hr@thevista.one] or through official channels.
  • The complaint should include clear details: the issue, date of occurrence, relevant screenshots, and any reference to previous communication.
• Step 2: Acknowledgement
  • Our team will acknowledge the issue within 2 business days and initiate a thorough internal review with the concerned team(s).
• Step 3: Response & Clarification
  • Within 5 business days, a formal written response will be shared with the client, outlining:
    • Our understanding of the issue
    • Relevant actions already taken
    • Supporting records or documentation
    • Proposed resolution (if applicable)

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2. Joint Review Meeting

• If the issue remains unresolved, a live meeting will be scheduled with:
  • The client
  • A project lead or manager from thevista.one
  • Any directly involved team members
• This meeting can be held on:
  • WhatsApp (preferred for record-keeping)
  • Google Meet or Zoom (if required by the client)
• Meeting Purpose:
  • Hear both perspectives fairly
  • Review proofs and communication history
  • Agree on a resolution plan or next steps
• Important: All communication will be documented, and a written summary will be shared after the meeting.

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3. Escalation (if unresolved)

• If both parties are unable to reach a resolution after the joint meeting:
  • The issue may be escalated to senior management for final review.
  • The client may request third-party mediation or arbitration (details below).

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4. Mediation & Arbitration

• If no resolution is possible internally, the matter may be referred to a neutral third-party mediator mutually agreed upon by both parties.
• If mediation fails, the issue can be resolved via arbitration under the laws of the country/state where thevista.one is registered.
• Both parties agree to abide by the arbitration outcome and share mediation/arbitration costs equally.

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5. Legal Jurisdiction

• In case of any legal proceedings, the jurisdiction will be the courts of [Islamabad/Pakistan], unless otherwise mutually agreed.

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Our Commitment

• We strive to resolve conflicts quickly, fairly, and respectfully.
• We request that clients approach conflict resolution professionally before taking any public or legal steps.
• Threatening behavior, abusive language, or blackmail (such as unwarranted bad reviews or public defamation) will be grounds for legal action and termination of the client relationship.

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Refund Policy

For General Refund Policy, Please visit this page.

1. Eligibility

• Full Refund: If the project has not started.

• Partial Refund: If the project is in progress, a refund will be calculated based on the work completed.

• No Refund: After or near final delivery or if the project is canceled due to client inaction.

2. Requesting a Refund

• Refund requests must be submitted in writing within 7 days of the issue arising as prescribed above.

• All refund requests will be reviewed, and a decision will be communicated within 7 business days.

3. Non-Refundable Scenarios

• Change of mind after project commencement.

• Delays caused by client inaction.

• Services rendered as per the agreed scope.

4. Chargebacks

• Initiating a chargeback without prior communication will result in immediate termination of services and potential legal action.